All orders are by cleared funds (orders will not be dispatched until they are paid for in full). Orders paid by Credit/Debit cards are dispatched immediately, BACS payments are dispatched as soon as payment shows in our account, Cheque payments are not cleared for 14 days.

With the exception of Non Recorded Post, we are responsible for orders reaching our customers, orders failing to be delivered will be re-sent at our expense. The Non Recorded Post option is only available for orders with a product total cost of less than £5, because Non Recorded Post cannot be tracked, we accept no responsibility for non arrival or loss of parcels using this postal option, dealers choosing Non recorded Post do so at their own risk. Orders received that are incorrect should be advised within 2 days of delivery.

All products carry a twelve month warranty. Faulty products can be returned directly to us and we will send out a replacement, where no replacement is available, a refund will be issued. The customer should return it along with the order number and a description of the fault. If the product is faulty, we will pay for the postage to return it to us

(return postage should be at reasonable cost). The delivery address for returns is: 

Returns Dept
Unit 18.2 Amber Business Centre
Hill Top Road
Riddings
Derbyshire
DE55 4BR


Returned items should be sent recorded for the customers security. 

If a product has to be replaced we will cover the cost of sending out the replacement, the cost of returning the product to us is between you and your customer. If a returned product is found to be not faulty, the product will be returned to the customer at their expense. 

A return address label is attached to each order with our returns address on it (see above), if an order cannot be delivered the Post Office will keep it for five days, after that it will be returned to sender.

Every effort is made to ensure that all products are in full supply where available, products that are not available are normally back in stock within  3-4 days, subject to manufacturer availability.

Pet Supply UK reserves the right to change the terms & Conditions without notice.